If you try and register an account to open said case, you get as far as choosing your device - ' Jaguar NGI' comes up - then you just get redirected to the original website! Here's open I get an actual reply. Unfortunately none of those seem to fit this scenario, if you click the last link, there's no mention of Jaguar or any obvious way to 'open a case'. Moreover, you can open a ticket to get help with matters related to purchases or handling of your personal data. If you have any other device, please visit the link below to access our knowledge base, where you can find useful articles on troubleshooting common issues. If you have a Becker, Becker Connect or Falk device, please visit the link below and select Customer Care at the bottom of the page to get in touch. If you have an Alpine, Pioneer, Subaru Gen2, Xzent or Zenec device, please visit our case form by clicking the link below, then log in, share your issue and our team will get in touch. Please note that you cannot create a new case via email. No actual reply so far, but I got this automated one: I've sent an email to which I found eventually as everywhere on that website they redirect to the Jaguar retailer, who don't want to know. Looking at my options I think I'm going to have claim a refund from the company who supply the updates but I'm not hopeful. Hi, if its any consolation I also wasted £97 on the update that doesn't update. There is absolutely no indication that the car is not compatible but I'm now reading that on some forums.Īlso welcome to being a Jaguar owner and Jaguar policy. I've contacted my jaguar retailer (as this is the only contact the website gives) who say they can't help, and now I've eventually found an email for naviextras and I'm waiting to hear reply about a refund. I, in a complete temporary loss of sanity, paid the £97 but the installer won't let me get passed, a very outdated version, despite it sitting there in my 'purchased' section. Recently there appears to be a July 2022 map update for InControl Touch via - 2. Part of this is rant, and there's not much to be done about InControl but mainly - has anyone had any experience with this new map update - success? refund? solutions? Other than the obvious - use your phone/fork out for a new car/hunt down the original owner who put together the build for not getting Pro/just get over it While infotainment systems aren't the end of the world, it's the fact you're paying for a high end car that overlooks it. Obviously Jaguar want to push their latest models but how can you sustain any brand loyalty when you're prepared to leave owners of relatively new-ish cars flapping in the wind. It just seems a bit crazy that you essentially can't use the Nav system in a 4 year old 'luxury saloon' (for fear of ending up in a river) nor a lot of the features that came as new. There is absolutely no indication that the car is not compatible but I'm now reading that on some forums. Recently there appears to be a July 2022 map update for InControl Touch via - 2. 2 big issues - the loss of almost all support for the apps, and the nav system. I'll accept all of that - I didn't buy a Jaguar for an infotainment system, if it wasn't for Jaguar completely abandoning any of us with that system. Even Jaguar have finally realised this and scrapped it in favour of Pivi Pro. I think we all accept that the system is at best mediocre, and in light of the 'infotainment revolution' in the last couple of years with every basic entry-level hatchbacks since 2019/2020 coming with Apple Carplay and a host of other features, InControl is looking exceptionally dated, especially the non-Pro version. The only frustration I have with the car is InControl Touch. A few months ago I picked up a 2018 XE R-Sport which is my first Jaguar, and I'm very much in love with.
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